FAQ
If your website experiences downtime, we immediately notify you so you can take action. With the PRO plan, we go a step further—our team investigates the cause of the issue. If the downtime is due to a server error, hack, or security issue, we work to restore your site as quickly as possible. However, if the issue was caused by manual changes or third-party development work, our support team will guide you through the best steps to resolve it.
If malware or malicious code is detected on your website, you’ll receive an instant alert. With the PRO plan, we take immediate action—investigating the issue, removing harmful code, and restoring your website to a previous clean version. For more complex sites (such as e-commerce platforms), we coordinate with you to ensure all essential data is preserved while restoring normal operations.
Software updates (such as WordPress or plugin updates) can sometimes cause compatibility issues. As part of our service, we test your website after each update to ensure everything functions properly. If an update causes a problem, we immediately roll back to the previous stable version and work with you on the best way to proceed—whether it’s waiting for a fix or finding an alternative solution.
Yes! We support websites of all sizes, from simple blogs to complex e-commerce stores and high-traffic enterprise sites. If your website requires customized maintenance due to its size or complexity, we’ll provide a tailored solution and a free quote. Many of our clients with large sites combine their maintenance plan with a dedicated development retainer to ensure ongoing improvements and support.